The NDIS Code of Conduct sets out the standards of behaviour expected of every NDIS provider and worker, whether registered or not. It is enforced by the NDIS Quality and Safeguards Commission and covers seven core obligations, from respecting rights and privacy to preventing abuse, neglect and sexual misconduct.
The Code of Conduct applies broadly. It binds all NDIS providers and the workers who deliver supports, including unregistered providers and self-employed workers, not just registered organisations.
It is enforced by the NDIS Quality and Safeguards Commission, which can investigate breaches and take compliance action where the standards are not met.
The Code groups expected behaviour into seven duties. Together they protect the dignity, safety and choice of people with disability.
If you believe a worker or provider has not met these standards, you can raise it directly with the provider or make a complaint to the NDIS Quality and Safeguards Commission.
Complaints can be made by participants, families, carers, advocates or workers. The Commission reviews concerns and can require corrective action.
The Code of Conduct sets minimum behaviour for everyone in the sector. The NDIS Practice Standards are the more detailed quality requirements that registered providers must meet to gain and keep registration. The two work together but are not the same.
We hold our team to the NDIS Code of Conduct every day. See how we work alongside participants.
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