On the Mable platform, support workers and clients agree rates between themselves rather than paying a single fixed fee. Those rates must still sit within the relevant NDIS price limit when supports are NDIS-funded. Mable adds a client service fee on top, and workers set or negotiate their own hourly rate.
Mable is an online platform that connects people who need support with independent support workers. Unlike a traditional agency, it does not set one standard hourly rate. Instead, workers nominate the rate they are willing to work for, and clients can negotiate or choose a worker whose rate suits their budget.
Because workers on Mable typically operate as independent contractors rather than employees of the platform, the rate you see is largely worker-set. This is the key difference from a provider that employs staff and charges a single published fee.
When a support is funded through the NDIS, the total amount drawn from a participant’s plan must not exceed the relevant limit in the NDIS Pricing Arrangements and Price Limits. So while a Mable worker can set their rate, the combined cost charged against NDIS funding still has to fit inside that cap for the matching support item, day and region.
Platforms like Mable usually add a client-side service fee to the worker’s rate. When comparing options, it helps to look at the all-in hourly cost, not just the worker’s headline rate.
A platform model can offer flexibility and choice over who provides your support, but it also places more coordination on you, such as confirming the worker’s rate, checks and availability. A registered provider bundles those responsibilities into its service.
Whichever route you take, ask for the total hourly cost in writing and confirm it sits within your plan’s funding for that support category before booking.
See how registered support-worker services are structured so you can weigh platforms against a provider model.
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