An NDIS service agreement is a written document between a participant and a provider that sets out which supports will be delivered, the schedule, costs within NDIS price caps, the cancellation policy, and each party's rights and responsibilities. It is strongly recommended for most supports and required for some, such as Specialist Disability Accommodation.
A good agreement makes expectations clear on both sides before supports begin. It usually describes the supports to be delivered, how and when they will happen, and what they cost within NDIS price limits.
It also explains how either party can raise a complaint, how to change or end the arrangement, and the notice required. Clarity up front prevents disputes later.
A written service agreement is not legally mandatory for every support, but it is strongly recommended because it protects both the participant and the provider. For some supports, such as Specialist Disability Accommodation, a written agreement is required.
Even where it is optional, having terms in writing helps you understand cancellation rules and costs before you commit.
People often confuse the two. A service agreement is the negotiated document describing the relationship and terms. A service booking is the separate mechanism used in the NDIS system to set aside funds for a registered provider over a period.
Read the cancellation policy and check that listed prices sit within the NDIS maximums, which are updated annually on 1 July. You can compare against the NDIS price guide. Ask for changes if anything is unclear, and keep a signed copy for your records.
Understand our supports and how a clear, fair agreement is set up before services begin.
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