Hireup is an online platform where support workers are engaged as employees rather than independent contractors. Pay rates are structured by the platform and vary by shift type, while the hourly cost charged for NDIS-funded supports still has to sit within the relevant NDIS price limit for that item, day and region.
Hireup connects participants with support workers through an online platform, but a defining feature is that its workers are engaged as employees. That employment model means pay is structured by the platform rather than freely set by each worker, and it covers obligations such as superannuation and insurance.
As with most support work, the hourly figure changes with the shift. Weekday daytime support, evenings, weekends and public holidays each attract different pay because of the penalty conditions that apply to those times.
There are two distinct numbers to keep separate. One is what the support worker is paid, which is structured under Hireup’s employment arrangements. The other is what is charged against a participant’s NDIS funding, which must not exceed the relevant limit in the NDIS Pricing Arrangements and Price Limits.
The price the platform charges for an NDIS-funded shift therefore has to fit within the matching support item cap for the day, time and region. Comparing the platform’s charged hourly rate to the published NDIS limit is the cleanest way to understand the cost.
Because Hireup uses an employee model, much of the screening, insurance and payroll administration is handled by the platform. That can reduce coordination for participants compared with engaging independent workers directly.
Before you commit, confirm the charged hourly rate for each shift type and check it against the relevant NDIS support item, then make sure your plan holds enough funding in that category.
Our rates guide explains how support-worker pricing is structured so you can compare a platform with a provider.
Read the rates guide →