Privacy Policy
Last updated: 9 July 2026
TQN.Care (“we”, “us”, “our”) is a registered NDIS provider delivering disability support and in-home care services across Sydney and NSW. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the NDIS (Protection and Disclosure of Information) requirements. This policy explains what information we collect, how we use it, and the choices you have.
Who we are
Our website address is: https://tqn.care. If you have any questions about this policy or your personal information, you can contact us using the details in the “Contact us” section below.
The information we collect
Depending on how you interact with us, we may collect:
- Contact details — your name, email address, phone number and postal address when you enquire, request a callback, or complete a form on our website.
- Participant and care information — where you engage our services, information relevant to delivering safe, appropriate support. This may include sensitive information such as health, disability and NDIS plan details, which we only collect with your consent or as otherwise permitted by law.
- Website usage data — information collected automatically through cookies and analytics tools, such as your IP address, browser type, pages visited and referring website. This helps us understand how our site is used and improve it.
How we collect information
We collect personal information directly from you (for example, through website forms, phone calls, emails and service agreements), and automatically through your use of our website. In some cases, and with your consent, we may collect information from third parties such as your nominated representative, support coordinator or the National Disability Insurance Agency (NDIA).
How we use your information
We use personal information to:
- respond to your enquiries and provide the services you request;
- assess eligibility, plan and deliver disability and in-home care supports;
- manage service agreements, scheduling, billing and NDIS claims;
- meet our quality, safety and regulatory obligations as an NDIS provider;
- improve our website, services and communications.
Disclosure of your information
We do not sell your personal information. We may share it only where necessary to deliver our services or meet legal obligations — for example, with our support workers, your nominated contacts, the NDIA or plan managers, and service providers who help us operate (such as IT and hosting providers), all of whom are required to protect your information. We may also disclose information where required or authorised by law.
Cookies and analytics
Our website uses cookies and similar technologies to operate the site and understand usage. You can manage your cookie preferences through our consent banner and your browser settings. For more detail, see our Cookie Policy.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. While no method of transmission or storage is completely secure, we maintain safeguards appropriate to the sensitivity of the information we hold.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For any privacy questions or requests, please contact TQN.Care through the contact details provided on our website. This policy may be updated from time to time; the “last updated” date above shows when it was last revised.